Epicurus Terms of Use

Privacy Policy

At Epicurus, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or interact with our services. By accessing Epicurus, you consent to the practices described in this Privacy Policy.

1. Information We Collect:

• Personal Information: When you make a purchase or create an account on our site, we may collect personal information such as your name, email address, shipping address, and payment details.Device Information: We may collect information about the device you use to access our site, including your IP address, browser type, and operating system.Usage Data: We may collect data about how you interact with our website, such as the pages you visit, products you view, and actions you take on our site.
• Device Information: We may collect information about the device you use to access our site, including your IP address, browser type, and operating system.
• ‍Usage Data: We may collect data about how you interact with our website, such as the pages you visit, products you view, and actions you take on our site.

2. How We Use Your Information:

• Process Transactions: We use your personal information to process and fulfill your orders, including verifying your identity, processing payments, and delivering products.
• Improve User Experience: We may use your usage data to analyze trends, improve our website, and customize your shopping experience.
• Communication: With your consent, we may send you promotional emails or newsletters about Epicurus jewelry, promotions, and updates.
• Legal Compliance: We may use your information to comply with legal obligations, respond to legal requests, or protect our rights and interests.

3. Data Security:

• We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration.
• However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

4. Third-Party Disclosure:

• We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to fulfill your requests (e.g., shipping partners).
• We may, however, share non-personally identifiable information with trusted third-party service providers who assist us in operating our website, conducting business, or serving our customers.

5. Cookies and Tracking Technologies:

• We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content.
• You can control or delete cookies through your browser settings, but disabling cookies may affect your ability to access certain features of our site.

6. Your Rights:

• You have the right to access, correct, or delete your personal information stored by Epicurus. You may also opt out of receiving promotional communications from us at any time.
• If you have any questions or concerns about our Privacy Policy or the processing of your personal information, please contact us.

7. Changes to This Privacy Policy:

• Epicurus reserves the right to update or modify this Privacy Policy at any time without prior notice. We encourage you to review this Policy periodically for any changes.
• Your continued use of our site after any modifications to this Privacy Policy will constitute your acceptance of such changes.

8. Contact Us:

• If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at sales@epicurus.us. We value your feedback and are committed to addressing any inquiries promptly.

Refund Policy

At Epicurus, we strive to ensure that every customer is satisfied with their purchase. If you are not entirely happy with your order, we offer a straightforward refund policy to make the return process as smooth as possible. Please review the following guidelines to understand our refund policy:

1. Eligibility:

• To be eligible for a refund, the item must be returned within 30 days of the delivery date.
• The item must be unused, in its original packaging, and in the same condition as when you received it.

2. Refund Process:

• To initiate a refund, please contact our customer support team within the 30-day return window via email, phone, or live chat.
• Our team will provide you with instructions on how to return the item, including any required documentation or authorization numbers.
• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.

3. Non-Refundable Items:

• Certain items are exempt from being returned or refunded, including:
  • Gift cards
  • Downloadable software products
  • Customized or personalized items

4. Shipping Costs:

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Late or Missing Refunds:

• If you haven’t received your refund within the expected timeframe, first check your bank account or contact your payment provider.
• If you still have not received your refund after taking these steps, please contact us, and we will investigate the issue promptly.

6. Exchanges:

• If you would like to exchange an item for a different size, color, or style, please contact our customer support team to arrange the exchange.
• We will process the exchange once we receive the returned item and verify its eligibility.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the circumstances.

8. Contact Us:

• If you have any questions or concerns about our Refund Policy, please contact us at [your contact email]. Our customer support team is here to assist you and ensure that your shopping experience with Epicurus is a positive one.

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